Terms of Service

Effective date: 14 July 2026 Applies to: vincentchhuy.com and the web development and hosting services provided by Vincent Digital Marketing ("we", "us", "our").

Please read these Terms carefully — by using our services you agree to them. If you have any questions, contact us at [email protected].

1. Who we are

Vincent Digital Marketing, based in Phnom Penh, Cambodia, provides:

• Web development — WordPress blogs, custom websites, and related build work.
• Hosting services (reselling) — we host client websites on infrastructure we resell from our upstream provider(s) (e.g. Namecheap cPanel).

We are a service provider only. We are not the author, owner, publisher, or endorser of the content that clients place on the websites we build or host.

Contact: [email protected] · [BUSINESS_ADDRESS: #798, St.99 S/K Boeng Trabaek, Phnom Penh, Cambodia].

2. Acceptance of these terms

By ordering, using, or paying for our services — or by clicking "I agree" at signup — you ("you", "the Client") agree to these Terms of Service, our Acceptable Use Policy, and our Privacy Policy. If you are agreeing on behalf of a company, you confirm you are authorised to do so.

For ongoing hosting and development work, a separate Client Hosting & Service Agreement may also apply. Where that signed agreement and these Terms differ, the signed agreement controls.

3. Our services and our role

• We provide the technical service of building and/or hosting your website.
• We act only as a service provider and hosting intermediary. We do not create, control, review, approve, or endorse Client content.
• We do not actively monitor the content of client websites. We are not responsible for the accuracy, legality, or quality of content you or your visitors publish.
• Where you migrate an existing site to us or manage your own site after handover, you are solely responsible for that site's content, updates, plugins, and security decisions.

4. Your responsibilities

You agree that you:

1. Own or are licensed to use all content, code, images, and materials on your site, and are solely responsible for their legality.
2. Will comply with our Acceptable Use Policy and all applicable laws.
3. Are responsible for your account credentials, users, and anyone you allow to access your site.
4. Are responsible for keeping your own backups where you self-manage the site, unless a backup service is expressly included in your plan.
5. Will provide accurate billing and contact information and keep it up to date.

5. Fees, payment, and renewals

• Fees, billing cycle, and currency are as stated in your quote, invoice, or signup ([CURRENCY], e.g. USD).
• Hosting is provided on a recurring basis (e.g. monthly or annual) and renews automatically unless you cancel before the renewal date. We will make reasonable efforts to send a renewal reminder to your registered email.
• Development work is billed as quoted (e.g. deposit + balance, or milestone-based).
• Late or failed payment: if an invoice is unpaid by [GRACE_PERIOD, e.g. 7 days] after the due date, we may suspend the service. Continued non-payment (e.g. [30 days]) may result in termination and deletion of hosted data.
• Unless expressly stated in writing, fees are non-refundable, including for early cancellation of a paid term. Domain registrations/renewals are non-refundable once purchased.

6. Third-party services

Some services rely on third parties (e.g. Namecheap, domain registrars, payment processors, plugin/theme vendors). Your use of those services is also subject to their terms, and we are not liable for their outages, price changes, or actions. We pass through upstream constraints and are not responsible for third-party failures beyond our control.

7. Suspension and termination

We may suspend or terminate your service, in whole or in part, without liability, if:

• you breach these Terms or the Acceptable Use Policy;
• your content or use is illegal, or exposes us or our upstream providers to legal risk or a takedown demand;
• your account is overdue on payment; or
• we are required to by law, a court, or our upstream provider.

Where reasonable and lawful, we will try to give you notice and an opportunity to fix the issue first, but for serious or urgent violations (e.g. malware, phishing, illegal content) we may act immediately and, if required, report the matter to the relevant authorities.

Either party may terminate ongoing services with [NOTICE_PERIOD, e.g. 30 days] written notice. On termination, you should migrate your data out promptly; we may delete hosted data after a reasonable period following termination.

8. Availability and support

• We aim for reliable uptime but do not guarantee uninterrupted or error-free service. Actual availability depends on our upstream providers.
• We may perform maintenance, updates, or migrations, and will try to minimise disruption.
• Support scope, hours, and response times are as described in your plan or agreement.

9. Intellectual property

• You own your content and your data.
• Custom code and deliverables we build for you become yours on full payment, except for our pre-existing tools, libraries, frameworks, and general know-how, which remain ours and may be reused.
• Unless you opt out in writing, we may reference that we built or host your site (e.g. in a portfolio or client list), using your name/logo for that limited purpose only.

10. Disclaimers

Our services are provided "as is" and "as available", without warranties of any kind, whether express or implied, including fitness for a particular purpose, security, or uninterrupted operation, to the maximum extent permitted by law. We do not warrant that any site will be error-free, secure against all attacks, or continuously available.

11. Limitation of liability

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, special, or consequential damages, or for lost profits, data, revenue, or goodwill.
• We are not liable for loss or damage caused by your content, your configuration choices, third-party services, or events beyond our reasonable control.
• Our total aggregate liability for any claim is limited to the fees you paid to us for the affected service in the [3 months] before the claim arose.

12. Indemnification

You agree to defend, indemnify, and hold us harmless (including our owner, staff, and upstream providers) from any claims, damages, losses, fines, or costs (including reasonable legal fees) arising from:

• your content or your website;
• your breach of these Terms or the Acceptable Use Policy;
• your violation of any law or third-party right (including intellectual property, privacy, or consumer law); or
• disputes between you and your own customers or visitors.

13. Privacy and data

Our handling of personal data is described in our Privacy Policy. For websites we host on your behalf, you are the controller of the personal data collected through your site, and we act as a hosting service provider processing it under your instructions.

14. Governing law and disputes

These Terms are governed by the laws of the Kingdom of Cambodia, without regard to conflict-of-law rules. You agree that the courts of Phnom Penh, Cambodia have jurisdiction over any dispute.

International clients: you accept that our services are provided from Cambodia and that Cambodian law and this jurisdiction clause apply, regardless of where you are located. Nothing in this clause removes any mandatory consumer protection you may have under the laws of your own country. Where permitted, the parties may first attempt to resolve disputes amicably or by mediation before litigation.

15. Changes to these terms

We may update these Terms from time to time. The current version will always be posted at this URL with its effective date. Material changes will be notified by a notice on the site or by email where practical. Continued use after changes take effect means you accept the updated Terms.

16. Contact

Questions about these Terms: [email protected].

Vincent Digital Marketing, Phnom Penh, Cambodia.